Linking Employee & Customer Experience to Business Outcomes with Louis Vuitton

We are witnessing a shift back from an employee-driven to an employer-driven market. Employees now have less leverage, while employers face the challenge of staying competitive and delivering on priorities with fewer resources. This requires making thoughtful trade-offs between policies, benefits, and employee experience (EX) drivers of engagement versus client outcomes and overall business performance.

What data do you rely on to make these decisions? And is traditional active listening through surveys enough to help you set the right priorities? This session explores this evolving trend and presents a case study of how Louis Vuitton is applying new approaches and strategic trade-offs to build a vibrant, multicultural client service centre within the complex and often demanding luxury retail sector.

Discover how Welliba and Louis Vuitton won an HR Excellence Award in 2025 with a new approach for smarter employee listening. Their successful partnership allows Louis Vuitton's multicultural Client Services Centre to remain optimally responsive and engaged in the often demanding luxury retail sector.

Key topics :

• Passive vs. Active Listening to better understand data on employee experience, customer experience & business impact.
• Ownership of engagement, experience and wellbeing
• Helping leaders take meaningful action on data-driven insights using internal and external benchmarks

Speakers

Facilitator: Katarina Coppé | Welliba CCO

We would be delighted if you could join our global webinar. If you would like to learn more about Welliba or our webinar, please contact Stephen Forde at stephen.forde@welliba.com.

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